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RETURN AND REFUND POLICY

Last updated: September 18, 2026

At Earbit we set out to make the best-sounding, most comfortable earplugs on the market. We know that a product does not always turn out to be right for you, and we want returning it to be simple.

We have a 120-day return policy. You have 120 days from receiving your item to request a return. Even if you have used them.

Earbit is a brand of Tonight Media Co., Ltd. This policy forms part of our Terms of Service (https://earbit.co/policies/terms-of-service).

ELIGIBILITY

To be eligible for a return, the earplugs must be in their original state with all parts complete, and the packaging must be intact and in good condition.

MERCHANDISE

Merchandise returns are accepted only if items are unused, unwashed and have their original tags attached. Returns must be in their original resealable packaging, where applicable.

HOW TO INITIATE A RETURN

To start a return, contact us at info@earbit.co with your order number and a brief explanation of the reason for the return, or of how we can improve our products.

Please wait for our reply before sending anything back. We will confirm the return and give you the address to send it to.

COSTS AND SHIPPING

You are responsible for the cost of return shipping, unless the return is due to a defect, damage or an incorrect item. Original shipping fees are non-refundable.

We recommend using a tracked service. You are responsible for the parcel until it reaches us, and we cannot refund a return that does not arrive.

Delays caused by customs clearance are outside our control and do not qualify as a valid reason for a return.

INTERNATIONAL RETURNS

International customers return items on the same terms and are responsible for their own return postage and any export formalities.

Mark the parcel clearly as "RETURNED GOODS, NO COMMERCIAL VALUE" on the customs declaration. We will refuse parcels on which import duty or tax is charged to us, and those parcels will go back to the sender. Import duties and taxes you paid in your own country are not refundable by us, though you may be able to reclaim them from your customs authority directly.

REGISTRATION AND INSPECTION

When submitting a return, please give a valid reason and any supporting evidence, such as photographs.

All returned items are carefully inspected within 5 to 7 days of arriving with us, and we will email you the outcome.

EXCHANGES

If you would like to exchange your earplugs for a different variant or colour, submit your request within 120 days of delivery. Items must be returned complete and in their original condition.

Once the return has been inspected and approved, store credit is issued by email so you can place a new order. We do not offer direct item-for-item exchanges, except for defective items as set out below.

REFUNDS

Approved refunds are issued to the original payment method within 5 to 10 business days of the inspection being completed. Your bank or card provider may take further time to post the funds to your account, which is outside our control.

We refund the price paid for the returned items. Original outbound shipping is not refunded, except where the return is due to a defect, damage, or an error on our part.

Where a discount, promotion or free-shipping threshold applied to your order, refunds are calculated on the amount actually paid. If a partial return takes the order below a promotional threshold, we may deduct the benefit received.

RETURN DENIAL

We reserve the right to refuse returns that do not meet the guidelines in this policy. Items returned outside the eligible return period may also be denied. Returns sent to any address other than the one we provide when confirming your return will not be accepted.

If a returned item does not qualify for a refund, we will contact you. You can have it sent back to you at your cost, or accept a partial refund reflecting its condition.

DEFECTIVE OR DAMAGED ITEMS

If your order arrives damaged, defective, or in the wrong colour or variant, contact us at info@earbit.co within 14 days of delivery. Please include a photograph of the item and its packaging so we can resolve it quickly. We will review your case and arrange a replacement or a refund, including postage, as appropriate.

Beyond those first 14 days, Earbit products carry a 12-month warranty against manufacturing defects, running from the date of delivery. It covers faults in materials and workmanship. It does not cover normal wear, loss, or damage from misuse, accident or unauthorised modification. To make a claim, email info@earbit.co with your order number and a description and photographs of the fault.

ORDER CANCELLATION

Once an order is placed our team works quickly to prepare it for shipping, sometimes within a few hours, so we cannot always guarantee that an order can be cancelled. If you want to cancel, contact us as soon as possible and we will do our best to help if your order has not yet left our warehouse.

Once an order has been dispatched, it needs to be handled as a return.

EU AND UK CUSTOMERS

Consumers resident in the European Union or the United Kingdom have a statutory right to withdraw from a purchase within 14 days of receiving the goods, without giving a reason. Our 120-day policy is more generous than that right and applies instead of it in almost every case.

One difference: where you withdraw within the 14-day statutory period, we will also refund the standard outbound delivery cost of your order, which our general policy does not cover. To exercise that right, email info@earbit.co within 14 days of delivery stating that you are withdrawing from the purchase, and return the goods within 14 days of telling us. You pay the direct cost of returning them.

Nothing in this policy affects mandatory consumer rights available to you under the law of your country of residence.

COMPLAINTS

If you are unhappy with how a return has been handled, email info@earbit.co and mark it "Complaint". We will acknowledge it and come back to you with a decision.

CONTACT INFORMATION

For any questions about this policy or a specific return:

Earbit, a brand of Tonight Media Co., Ltd.

info@earbit.co

+66 84 552 4645

4296, Room 4, 3rd Floor, Dindaeng Road, Dindaeng, Bangkok 10400, Thailand