นโยบายการจัดส่ง

Last updated: September 18, 2026

Earbit is a brand of Tonight Media Co., Ltd., and all orders are shipped from Thailand. This Shipping Policy explains how and when we dispatch orders, what it costs, and what happens if something goes wrong. It forms part of our Terms of Service (https://earbit.co/policies/terms-of-service).

ORDER PROCESSING

Orders are processed Monday to Friday, excluding Thai public holidays.

Orders placed before 2:00 PM ICT (GMT+7) on a business day are normally dispatched the same or next business day. Orders placed after 2:00 PM, at weekends, or on a public holiday are processed on the next business day.

Most orders leave our facility within 1–2 business days. During product launches, festival season and promotional periods, processing may take up to 3 business days. If we expect a longer delay, we will email you.

Your order is not dispatched until payment has cleared. If we cannot verify your payment or your delivery address, we will contact you before shipping, which may delay dispatch.

DELIVERY WITHIN THAILAND

We ship domestically with Flash Express, Kerry Express and Thailand Post. The carrier is selected based on your address and the service you choose at checkout.

Standard — THB 50. Bangkok and surrounding provinces: 1–3 business days. Other provinces: 2–5 business days.

Express — THB 100. Bangkok and surrounding provinces: next business day. Other provinces: 1–3 business days.

Free standard shipping on all Thai orders over THB 1,000.

Delivery times are counted from dispatch, not from when you place the order.

INTERNATIONAL DELIVERY

We ship worldwide via Thailand Post and DHL. International rates are calculated at checkout based on destination and weight, and are shown before you pay.

Estimated transit times from dispatch:

  Southeast Asia — 5–10 business days

  Rest of Asia, Australia and New Zealand — 7–14 business days

  Europe, United Kingdom, North America — 10–21 business days

  Rest of world — 14–28 business days

These are carrier estimates, not guarantees. Customs clearance can add time that is outside our control.

CUSTOMS, DUTIES AND IMPORT TAXES

Prices on earbit.co do not include import duties, taxes or customs charges for international orders. Where these apply, they are set by the destination country and are your responsibility as the importer. Your carrier may require payment before releasing the parcel.

We cannot predict these charges and we cannot reimburse them. If a parcel is refused or abandoned because import charges were not paid, we cannot issue a refund for the shipping cost, and any refund of the product price will be net of the return shipping and handling we incur.

We declare the full order value on customs documentation. We cannot mark shipments as gifts or under-declare value.

TRACKING

You will receive a shipping confirmation email with a tracking number once your order is dispatched. Tracking can take up to 24–48 hours to show activity after the label is created, and international tracking may show gaps while the parcel moves between carriers. If your tracking has not updated for 7 consecutive days, contact us.

DELIVERY ADDRESSES

You are responsible for entering a complete and accurate delivery address. We dispatch to the address as entered at checkout.

If you need to correct an address, email us immediately at info@earbit.co. We can usually amend an address before dispatch, but not after. Orders returned to us because of an incorrect or incomplete address can be reshipped once you pay the shipping cost again.

We cannot redirect a parcel once it is with the carrier, and we do not ship to freight forwarders or PO boxes on express services.

FAILED, LOST AND DAMAGED DELIVERIES

Please inspect your parcel on arrival.

If your order arrives damaged, or items are missing or incorrect, contact us at info@earbit.co within 7 days of delivery with your order number and photographs of the packaging and the items. We will replace or refund the affected items.

If tracking shows delivered but you have not received the parcel, check with others at the address and with your local carrier depot first, then contact us within 7 days so we can open a carrier investigation.

If a parcel does not arrive within 14 business days of the end of the estimated transit window, contact us and we will treat it as lost and replace or refund it.

Where a carrier attempts delivery and no one is available, the parcel is usually held locally or a redelivery is attempted. Parcels returned to us as unclaimed after the carrier's holding period can be reshipped at your cost, or refunded net of the original shipping cost.

SPLIT SHIPMENTS

Orders containing multiple items may be dispatched in more than one parcel, at no extra cost to you. You will receive separate tracking for each parcel.

PRE-ORDERS AND BACKORDERS

If an item is on pre-order or backorder, the expected dispatch date is shown on the product page. Where an order mixes in-stock and pre-order items, we dispatch the in-stock items first unless you ask us to hold the order and ship it complete.

EVENTS AND FESTIVAL SALES

Products bought in person at events, festivals or pop-ups are not covered by this policy, as no shipping is involved.

CIRCUMSTANCES OUTSIDE OUR CONTROL

We are not liable for delays caused by carriers, customs and border agencies, incorrect addresses supplied by you, severe weather, strikes, public holidays, or other events beyond our reasonable control.

RETURNS

This policy covers outbound shipping only. For returns, exchanges and refunds, see our Refund Policy (https://earbit.co/policies/refund-policy).

CONTACT

Questions about shipping or a specific order:

Earbit - a brand of Tonight Media Co., Ltd.
info@earbit.co
+66 84 552 4645
4296, Room 4, 3rd Floor, Dindaeng Road, Dindaeng, Bangkok 10400, Thailand